Returns & Exchanges

At Lumie, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't quite right or you've changed your mind, our team is here to ensure your exchange or refund is effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original bags with tags attached and include the printed return slip inside the parcel.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the items, your refund or store credit will be processed within 5-7 business days.